FAQs

Getting Started

  • What does USA Pool Direct do?

    USA Pool Direct is a complete pool and spa supply solution that allows you to purchase whole goods and parts online. It allows you to easily locate products– all with a few clicks.

  • Does USA Pool Direct ship internationally?

    Although we are always looking to expand, we are solely serving the United States at this time.

Ordering

  • What methods of payment can I use?

    We accept PayPal and all major credit cards including Visa, MasterCard, American Express, and Discover.

  • Can my commercial business start an account?

    Yes. To setup an account, contact our accounting department at accounts@usapooldirect.com for the necessary paperwork.

  • How do I check stock of a product?

    Although items typically ship next business day, our stock does change constantly. Please feel free to call us at (855) 737-8983 or email info@usapooldirect.com to verify your item(s) are in stock.

Shipping & Delivery

  • How long does it take to receive my order?

    We understand the pressures of operating a commercial pool and work to get your order to you as soon as possible. Standard ground shipping is typically five (5) business days. Select products must be ordered from the manufacturer, where the lead time is 3-14 business days. Regardless, after your order is placed we will email you the tracking information. In the case you do need your product expedited; feel free to call us at (855) 737-8983.

Returns & Refunds

  • How do I cancel my order?

    We value our USA Pool Direct customers and would hate to see you terminate an order. However, you may cancel your order by contacting our customer service team at orders@usapooldirect.com or (855) 737-8983.

  • How do I return a product I ordered?

    Submit a request for an RMA (Return Merchandise Authorization) by email to orders@usapooldirect.com. Include Your name, phone number, order number, a list of the items to be returned, and the reason for return or exchange. One of our team members will contact you shortly to process your return. Check out our return policy page. If you need anything further, don’t hesitate to give us a call (855) 737-8983.

Customer Service

Your Account

  • How do I update my account information?

    Updating your account information is easy! You can find the My Account link at the top of every page and edit your information at any time. View your past order, track current orders, view saved carts, edit shipping and billing addresses.

Need More Help?

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